Employment Opportunities
Join Our Team!
If you are an energetic and motivated person in search of a mission driven employer, we would love for you to join our team. Explore our job opportunities below. If you are interested in applying for a job, send your resume to the Director of Human Resources, Adrienne Smythe, at Adrienne@facetofacegermantown.org.
No current opportunities at this time
Housing Staff Attorney
Job description:
Face to Face is a comprehensive social service organization in the Germantown section of Philadelphia. Face to Face serves hundreds of people in need each year through its Dining Room, “Washeteria,” Health Center, Social Services Center, Educational Equity Program, and Legal Center. Through an approach of hospitality, mutuality, and transformation, we provide a safe environment and practical tools through which our clients can confront personal challenges, empower their lives, and fulfill their unique potential.
The Face to Face Legal Center provides high quality legal services to low-income residents of Germantown and the surrounding neighborhoods. The Face to Face Legal Center handles cases related to housing, SSI/SSDI and government benefits, access to vital documents, guardianship, basic estate planning, and criminal pardons.
As part of its Housing Stabilization Initiative (HSI), the Legal Center represents both tenants and low-income homeowners in getting or keeping safe, healthy, and stable housing. On the tenant side, the Legal Center defends tenants in eviction and ejectment cases, and also brings affirmative habitability claims against landlords. For homeowners, the Legal Center assists with tangled title matters, property tax issues, and estate planning—all with the short-term objective of stabilizing the homeowners’ housing situation, and the longer-term goal of promoting racial equity by facilitating the intergenerational transfer of wealth reflected in our clients’ homes. We also have funds to assist with crucial home repairs, and we work in conjunction with several community partners to carry out those repairs.
The Housing Staff attorney will assist in representing tenants in the court cases described above, by drafting pleadings, conducting discovery, and appearing in court. The Housing Staff Attorney will also assist homeowners through preparing and filing deeds, litigating quiet title or related actions, helping homeowners apply for property tax relief and pursue property tax appeals, and by assisting with estate planning. The Housing Staff Attorney will perform these activities under the supervision of the Legal Center Director, an experienced litigator who also handles these matters.
The position is full-time. In person on Mondays, Thursdays, and Fridays, and involves remote work on Tuesdays and Wednesdays as well as some holidays. *Thanksgiving required.
Duties:
- Provide representation to clients in housing-related issues including eviction defense, habitability cases, tangled title matters, property tax matters, and estate planning.
- Collaborate with other Face to Face programs to ensure the seamless delivery of services.
- Assist in reporting on the Legal Center’s outcomes and growth.
- Collaborate and form relationships with legal and non-legal service providers.
- Attend biweekly staff meetings and the organization’s annual retreat, and participate in volunteer work on Thanksgiving Day
- Responsible for other duties assigned to help drive the Face to Face vision, fulfill our mission and abide by our organizational values – Hospitality, Mutuality, and Transformation
Qualifications:
- J.D. and Pennsylvania bar admission.
- Experience in housing law representing homeowners and/or renters is desired but not required.
- Commitment to or experience with holistic representation.
- Experience forming relationships with community groups.
- Experience working with a diverse set of clients, including low-income clients, clients experiencing homelessness, and clients with mental illness.
- Commitment to advancing racial equity.
Salary and Benefits:
Salary consummate with experience up to $75,000, health insurance benefits, 403(b) retirement plan, and generous paid time off and holidays.
Applying:
Interested applications should send a cover letter, resume, writing sample and list of 3 references as a single PDF to adrienne@facetofacegermantown.org. Applications will be accepted, and interviews conducted, on a rolling basis until the position is filled.
Face to Face is an equal opportunity employer. We encourage applications from people of color, women, people who identify as LGBTQ, people who have experienced poverty or homelessness, and people who have had contact with the juvenile justice, criminal justice, or child welfare systems.
Volunteer Manager
Job description:
The Volunteer Manager (VM) plays a key role in the Face to Face stewardship process for both volunteers and donors since the
Face to Face volunteer experience serves as a critical tool of engagement. Face to Face relies heavily on volunteers to help
achieve our mission. The VM will interact with 1000+ volunteers per year. S/he is tasked with developing and employing structures
that will ensure that the experience of the volunteers is both meaningful and enriching in a welcoming and safe environment.
The VM will work with the Executive Director to ensure that all volunteers understand the mission of Face to Face and embrace the
core values of the organization. The VM also works with the Reception/Donation Coordinator to increase efficiency on the donation
and volunteer process as well as problem-solve in real time. The VM also collaborates with the Development team to ensure a
seamless volunteer to donor path as well as engagement of volunteers in Development process.
Job Type: This position is Full Time 8:30am-4:30pm, Thursday – Monday includes some holidays (*Thanksgiving & Christmas)
*Thanksgiving required
- Recruits, develops, and maintains support of Face to Face by volunteerism, in-kind donations, and other supports for the
organization. - Networks with local volunteer agencies, schools, faith communities, corporations, and individuals
- Works with all programs and departments in recruitment, orientation, tracking, ongoing support, and acknowledgement of
volunteers - Matches volunteer skills and abilities to the needs of the organization.
- Maintains Volunteer Hub (software system) ensuring volunteer demographic information is accurately captured and
reported. - Tracks hours and the import to SalesForce for accurate volunteer data
- Coordinates, plans, and tracks the collection and delivery of in-kind donations and services.
- Provides appropriate acknowledgement of volunteer contributions in a timely manner.
- Embodies mission of Face to Face and shares the mission and vision of the organization with prospective and current
volunteers. - Plays an integral part of Face to Face development initiatives by providing exemplary levels of customer service to all
volunteers, including special interest, corporate, and donor groups, daily participants, individuals with differing abilities,
board members, nonprofit organizations and other important partners of the Face to Face community. - Welcomes volunteers to Face to Face and provides training on how to conduct specific volunteer shifts with emphasis on,
hospitality, mutuality and transformation, customer service and meeting donor/food safety guidelines. - Builds effective working relationships with volunteers, displaying ease and comfort with people of diverse backgrounds,
abilities, opinions, and perceptions. - Provides support and recognition to volunteers so they feel welcomed and valued. Relays important safety information to volunteers.
- Provides input on improving operations to the Leadership Team and Executive Director. Works with the programs to
identify creative and efficient mechanisms to increase the efficacy of volunteer operations. - Any other duties needed to help drive our vision, fulfill our mission, and abide by our organization’s values – Hospitality, Mutuality, and Transformation
- BS Hospitality Management, preferred, or related field of study.
- 1-2 years of related experience and/or training.
- Ability to work well with diverse groups of volunteers.
- Must possess good communication skills to effectively interact and instruct groups of volunteers ranging in number from 10 – 60.
- Ability to respond quickly to a changing environment and challenges.
- Operate standard office computer skills including O365 – Sales Force and Volunteer Hub experience a plus.
- Ability to move or lift 25-30 pounds and stand for extended periods of time.
- Ability to work evenings, weekends and holiday’s as required.
- Act 33 & 34 Clearances, Valid PA driver’s license
$50,000 – $55,000 based on experience
Health Insurance
403(B) Retirement fund with company match
PTO plan
Face to Face is an equal opportunity employer. We encourage applications from people of color, women, people who identify as LGBTQ+, people who have experienced poverty or homelessness and people who have has contact with the juvenile justice, criminal justice, or child welfare systems.
Receptionist/Donation Coordinator
Pay range:
$18 – $22 per hour
Job description:
Face to Face is searching for a talented and committed professional to serve as our Receptionist / Donation Coordinator. This position is responsible for providing excellent customer service while greeting all volunteers/visitors and securing donations for Face to Face. The receptionist/donation coordinator answers and routes incoming calls in a pleasant, professional manner; signs in and distributes guest badges to volunteers. This position is also responsible for organizing and coordinating donated goods. Including processing donor information in SalesForce, sorting and distributing in an efficient and timely manner. The Receptionist/Donation Coordinator is the image of Face to Face and must be able to competently answer questions about the mission of Face to Face and services provided.
Job: Full Time
8:30am – 3:30pm
Thursday – Monday 5 days per week (includes Holidays- Christmas & Thanksgiving)
Monthly staff meetings 3-5 pm
Annual Staff Retreat – offsite
Hours: 35 per week
- Answers incoming calls and communications while providing outstanding customer service. Collaborate with other staff members, helping with phone calls and pertinent tasks related to each of the programs offered at Face to Face.
- Welcome Volunteers and donors in a timely manner in a way that they feel confident that Face to Face appreciates them and understands their value.
- Accepts general donations and food items. Handle the receiving and donation process with the utmost respect and care including, greeting the donor, assisting in unloading donations, telling the Face to Face story, collecting proper information for acknowledging the donation.
- General data entry/record keeping for donations.
- *Salesforce & VolunteerHUb
- Works with other team members to ensure kitchen laundry is completed daily. (clean, dried & put away for the next service)
- Demonstrate a positive and respectful attitude when interacting with volunteers, staff, and donors
- Be an effective team member when working with staff and volunteers, ensuring the engagement and motivation of others.
- Represent Face to Face in a positive, professional manner.
- Regular and reliable job attendance
- Dependable transportation to work.
- Works well in a fast-paced environment.
- Understand and comply with policies and procedures related to donated items.
- Ability to assist with Face to Face related tasks and have flexibility in the overall daily operations.
- Any other duties needed to help drive our vision, fulfill our mission, and abide by our organization’s values – Hospitality, Mutuality, and Transformation
- High School diploma or equivalent
- Customer Service Experience
- Proficient in Microsoft Office (Word, Excel, Outlook, Access)
- Excellent oral and written communication skills
- Excellent organizational skills and attention to detail
- Problem solving ability.
- Excellent time management skills
- Must be a people person with a pleasant, willing attitude, and a friendly, smiling demeanor.
- Able to work in a fast-paced environment with minimal supervision and take initiative.
- Use hands to perform required duties – up to 100% of a standard work day.
- Lifting and Bending – up to 75% of a standard work day.
- Ability to lift 20-25 lbs – 25% of a standard work day.
- Must be able to work in an “open warehouse environment”, being exposed to various weather and temperature conditions including extreme heat, humidity, and cold.